NS25/EW13 City Hall
Non-Executive
2 Years experience
Work from home
Customer Service, Hospitality
Employment Type: Permanent, Full Time
Timing/Shift: Shifts
Qualification: Advanced/Higher/Graduate Diploma
Experience: 2 Years
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!
We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.
Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.
Take the step to be a part of something big today, we’d love to hear from you!
Guest Relations Officer
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Assist guests with check in and checkout, and other cashiering duties
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Provide guidance and assistance to Guest Relations Assistant
- Supervise the Front Office team to personalize the guest arrival/departure experience
- Provide On-The-Job training for new colleagues
- Meet, greet and provide rooming for VIP guests
- Analyze room inventory and monitor rooms count situation
- Attend daily briefings and relevant departmental and interdepartmental meetings
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- Comply with hotel and department policies and procedures at all times
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Ensure cleanliness and appearance of Front Desk and related areas
- Establish awareness of the Hotels fire and emergency procedure
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy – PCI and Cash Float SOP
- Minimum O level education
- Minimum 2 years hotel front office experience
- Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
- Knowledge of Opera will be an advantage
- Read, write, speak English fluently
- Well groomed with leadership quality
- Interpersonal skills to deal with guests and colleagues issues
- Able to work in a team, i.e. caring about other team members and open towards other nationalities
- Adaptable to multicultural guest needs, works with diverse cultures
- Able to work under pressure and independently
- Good interpersonal and communication skills
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/