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Studio Maintenance cum Front Desk

Jal Yoga International Pte Ltd
Employment Type:  Part Time
Timing/Shift:  Weekends, Shifts
Qualification:  Primary/Secondary School/'O' Level
SGD $800 - $1400  Monthly

Multiple locations

Non-Executive

0 Year experience

Travel to sites / shop outlets

Employment Type: Part Time

Timing/Shift: Weekends, Shifts

Qualification: Primary/Secondary School/'O' Level

Experience: 0 Year

SGD $800 - $1400 Monthly
Job Description

Jal Yoga International is a well established Yoga studio that has 6 studios around Singapore offering Yoga, Pilates and Barre classes an expanded to Malaysia, Indonesia, Dubai and Philippines. We are seeking a personable and detail-oriented Front Desk Associate to join our team. As a key member of our Customer Care Team, you will be the first point of contact for our clients

Key Responsibilities:
Greet clients with warmth and professionalism upon arrival 
Answer phone calls, emails, and walk-in inquiries regarding class schedules, pricing, membership packages, and general studio information
Assist members with class sign-ups, check-ins, and cancellations using the Mindbody system.
Ensure all classes are running smoothly by monitoring attendance and resolving any booking conflicts
Assist Teachers with their Personal Training bookings and assigning rooms to avoid any clashes

Administratives & Membership Retention: 

Sending Personalised Welcome Message after ensuring the Profile Completeness is done
Share important policies: booking, waitlist, suspension, transfer, late cancellation and no show etc
Engage and build rapport to gather early feedback and provide supportOffer Jal Care kit for medical suspension
Track and prepare Birthday Cards
Maintain existing trackers using Google Sheets
Keep track of supplies and notify the manager when inventory levels are low

Job Requirements

Requirements:

  • Strong communication and interpersonal skills.
  • A passion for helping others and a commitment to providing outstanding customer service
  • Ability to multitask and handle a fast-paced environment
  • Reliable and punctual, with a strong work ethic.
  • Able to handle toilet/shower hygiene as part of studio maintenance
  • Able to do mats Sanitising and studio upkeep. Free from dust and hair on the floor
  • Weekdays Mon - Fri 4.30pm - 9.30pm 
  • Weekends 8am - 5.30pm. Must be able to commit on PH
  • 4-6 days work commitment incl 1 weekend