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Highlights

3 Years Diploma $3500-$3999

Job Description

The Senior Sales & Operations Executive will conduct customer outreach/sales calls with the purpose of achieving stated goals in global event sales as well as global event attendance. S/he is responsible for understanding customer needs and sharing feedback to product managers, technical and other stakeholders for follow-up on actionable items. He/She will plan, assist, and support various functions to increase members’ involvement and renewal and grow new members in SEA.

This is a full-time position and reports to the Senior Manager, Business Development & Program at SEMI SEA Office.

CORE RESPONSIBILITIES:

Reach revenue target – Responsible for sales of SEMI services (membership, exhibition and sponsorship) and products (market statistics reports, and standards). Generate new leads. Follow up and qualify referrals.
Act as a trusted advisor to customers – conduct outreach visits at customers’ sites to listen to their needs and satisfaction with SEMI products and services. Communicate member values, and cross-promote products/services that solve customers’ problems.
Support the continuous improvement of products and services/ Business Matching Program – Communicate customer satisfaction survey results internally. Provide customer feedback to the appropriate stakeholders for making improvements or creating new member values.
Provide excellent customer service – Update and maintain customer records in CRM system. Coordinate committee meetings and VIP programs. Answer customer inquiries.

WHAT SUCCESS LOOKS LIKE:

You have increased membership retention and acquired new members.
You have provided recommendations to improve programs and services to better meet customers’ expectation.
You are innovative, committed, and able to multi- task to meet business objectives and delivering customers’ satisfaction.

CRITICAL SUCCESS FACTORS:

Strong presentation and meeting facilitation skills
Comfort in working in a team-oriented, consensus-driven environment
Positive, professional, and accommodating attitude
High level of integrity in dealing with confidential and sensitive information

FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:

Diploma and above in any discipline or equivalent in training and/or experience
3+ years of sales role experience preferred; fresh graduates are welcome to apply
Understanding of semiconductor manufacturing is a plus
Strong phone presence and high level of comfort talking with customers
Proficiency in computer and internet software skills such as MS Office, etc.
Fluent in product and service presentation in English.

THE IDEAL CANDIDATE:

You have excellent client relationship and sales skills with strong verbal and written communication skills. You are very organized, detail-oriented, and data-driven in juggling multiple projects.

ABOUT SEMI

SEMI is the global industry association representing the electronics manufacturing supply chain, connecting over 2,400 member companies and 1.3 million professionals worldwide. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster, more powerful, and more affordable electronic products. Since 1970, SEMI has built connections that have helped its members prosper, create new markets, and address common industry challenges together.

Job Requirements

Semi Southeast Asia Pte Ltd

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