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Highlights

Engineering Information Technology 3 Years Professional Degree $2500-$2999

Location

D05 Buona Vista, Dover, Clementi New Town, Hong Leong Garden, Pasir Panjang, West Coast 

Job Description

  •  Responsible for break-fix support for IT related equipments 
  •  Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation. 
  •  Supports new projects, OS installations, upgrades, patches and creation of documentation  Supporting the roll-out of new applications 
  •  Setting up new users' accounts, profiles and dealing with password issues  
  • Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to establish 
  •  Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures 
  •  Perform preventive and corrective maintenance works as scheduled 
  •  Responding within agreed time limits to call-outs  
  • Ensure an efficient tracking system of all paper-work  
  • Review and conduct impact analysis of IT infrastructure requirements and issues  
  • Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.  
  • Keep management informed by tracking incidents and customer requests and escalate if necessary  
  • Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer  
  • Work within a team environment to ensure availability of customer’s servers with significant business or IT impact  

 

Job Requirements

  • Technical Requirements
  • Working knowledge in experience with WINTEL servers and Microsoft Operating-Systems 
  •  Basic knowledge of Router configuration, Network and Printer setup, Secure WIFI setup 
  •  Understanding of/and commitment to IT as a service function and business enabler  
  • Knowledge should extend through operating System Support, Server Virtualization, server builds, LAN Administration and LAN Server Center operations;  Knowledge in using reporting tools would be preferred  Minimum 2-year experience in an IT position  ITE / Diploma in Computing, Computer Science or Computer Engineering or Equivalent ADNJD/HRHL/1128 Page 2
  • Excellent communication, interpersonal and problem-solving skills 
  •  Analytical, problem-solving and adaptable to work in a fast pace environment  
  • Possesses intellectual curiosity and a knack for analysing and solving problems amidst ambiguity 
  •  Customer oriented and strong organization skills  
  • Matured, proactive and able to work independently with minimal supervision  
  • Must be a team player who easily builds rapport with others and is comfortable communicating and discussing ideas or solutions with clients and IT department 
  •  Positive working attitude and willing to learn and take up new tasks as and when assigned 
  •  Able to think creatively to solve problems; Strong personal drive  Able to rapidly establishing a good working relationship with customers and other professionals  
  • Able to prioritizing and managing many open cases at one time  
  • Good time management, coordination and telephone face-to-face personal skill  
  • Attention to detail is always essential to ensure customer satisfaction  Be pleasant and highly customer-oriented  
  • Be practical and realistic: Responds quickly to customers and demonstrates efficiency 
  •  Be confident yet reassuring manner with clients always
  •   Be resourceful and result oriented  Be well-organized skill and persistence in completing tasks on time 
  •  Be conscious and sensitive to business practices 
  •  Be positive, enthusiastic and cost consciousness.  
  • Strong organization skills and project orientation;  
  • Privy to confidential information held on our databases and must exercise discretion 
  •  Confident to deal with several things at any one time and constantly re-evaluate priorities.  
  • Good communication skills – both written and verbal Remarks  
  • Occasional overtime may be required as per management’s request  
  • Salary - $2500 onwards

 

Job Role

Engineering

Position Level

Junior Executive

Additional Information

Employment Type :  Permanent, Full Time

Talent Marketplace Pte Ltd

Talent Marketplace is a HR business outsourcing services provider.