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Assistant / Customer Service Manager

containers printers pte ltd


Manufacturing Sales|Customer Services|Business Development 5 Years Bachelor's Degree


D22 Boon Lay, Jurong, Jurong Island, Tuas  

Job Description

  • Responsibilities:
    • Manages the team in the customer service department
    • Handles daily servicing of the accounts in terms of sales processing, quality and delivery issues
    • Monitors, track and fulfil customer’s order requirement and ensure timely payment of each client’s account
    • Work closely with Planning team to ensure all requirement and changes are communicated in a timely manner and liase with the shipping department to ensure OTIF of the delivery/shipment of the goods
    • Meets and maintain sales target for allocated accounts/ product group sales
    • Communicates order confirmation, ship date and tracking information to customers
    • Manages relationship with each of the clients
    • Updates reports for use by management. Reports include: monthly rolling forecast, weekly sales order update
    • Investigates, coordinate and resolve customer problems with deliveries and discrepancies with purchase orders

Job Requirements

  • Requirements:
    • At least a Bachelor's Degree or equivalent certificate
    • At least 5 Year(s) of working experience in the related field is required for this position
    • Prior experience in customer service on the delivery and shipment is an added advantage
    • Candidate with SAP knowledge is a plus 
    • Microsoft office: Word, Excel and Power point
    • Good command of written and spoken English
  • We regret that only shortlisted applicants will be notified.

Job Role

Customer service

Position Level


Additional Information

Employment Type :  Permanent, Full Time
Benefits :  Dental Insurance, Five-day work week, Performance bonus

containers printers pte ltd

Founded in 1981, Containers Printers is a leading packaging solutions provider specializing in a wide range of high quality flexible laminates and metal packaging products. Based in Singapore, we serve leading global brands in markets across the globe, including continents such as Africa, Europe and the Middle East.   At Containers Printers, we pride ourselves in providing high...