Notifications Mark all as read

See all

Highlights

Sales|Customer Services|Business Development 1 Year Diploma <$2000

Location

D18 Pasir Ris, Simei, Tampines 

Job Description

If you have a warm personality, value good customer service, eloquent in English, and are willing to learn and grow with the company, then we want you to be part of our fun-loving and dynamic team! 
 
Responsibilities 

  • Attend to walk-in customers and incoming phone/email enquiries 
  • Provide professional course consultation and excellent customer service to prospective customers 
  • Work closely with the Centre Manager in student placements and scheduling of classes 
  • Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries 
  • Process student registrations and payments 
  • Correspond with existing customers through phone, text messages, emails and letters 
  • Coordinate with external vendors and suppliers 
  • Perform a variety of administrative duties in support of the day-to-day operations 
  • Ensure the safety and appropriate behaviour of students at the centre 
  • Tidy and prepare the classrooms before lessons 

Job Requirements

Requirements 

  • Fluent in English and Mandarin, to handle English and Mandarin speaking customers 
  • Confident and tactful in handling customer’s needs 
  • Passionate in providing excellent customer service 
  • Possess good communication skills 
  • Must love children and comfortable working around them 
  • Possess a cheery and pleasant disposition 
  • Meticulous and systematic with administrative procedures 
  • Has a good eye for details 
  • Excellent team player with a people-oriented personality 
  • Must have basic marketing knowledge 
  • Proficient in Microsoft Word, Excel and other administrative applications
  • Applicants with experience working in tuition or enrichment centres have an added advantage 
  • Work hours:
  • 5-day work week – 4 weekdays and 1 day of weekend 
  • 9.30am to 1pm on Weekdays and 8:30am - 1pm on Weekends 

Job Role

Customer service

Position Level

Fresh/entry Level

Additional Information

Employment Type :  Part Time
Benefits :  Five-day work week

EduGrove Mandarin Enrichment Centre Pte Ltd

EduGrove Mandarin Enrichment Centre provides Mandarin enrichment classes to toddlers from 1 year old; to students from kindergarten, primary, secondary and JC levels.   Designed to break away from the rigid way in which Mandarin is traditionally taught, our programmes put the emphasis on FUN! We use games and drama as teaching tools to excite our students and to create an energetic and...