To be the professional face of the client organisation. Ensuring safe and compliant facilities are maintained at all times;
Be the pinnacle of customer service excellence, to go above and beyond to take action and create experiences that are easy to deal with, that create consistent and sustainable value for our clients, customers and each other respectfully.
Concierge Support -
Conduct a professional and friendly customer service to ensure to answer customer and occupant queries around general Client information such as internal departments, locations / way finding and contact and timings of spaces within the building;
To assist with functions / events, to ensure visitors expectations are met and exceeded prior to, during and assist to gather post event feedback.
Ensure that the Reception area is clean, clear from health & safety hazards and the desk and team look professional and in accordance grooming standards
Assist to manage lost & found
Answer the telephone in a professional defined manner
Know key transport routes to major locations including the other Client sites, the airport and key areas around Singapore.
Assisting with taxi bookings or providing shuttle bus info
Coordinate with external vendors to be able to propose interesting campaigns/events and/or roadshows that will be of benefit to Client staff and their visitors
Visitor Management -
Ensure these customers arrival and welcome is professional and their first entry point is engaging
Assist with Visitor and Resident data collection and updating of relevant databases.
Manage stationary and pantry inventory and replenishment
Manage all meeting room (2 rooms) bookings
Update Welcome screen daily based on events and visits
Update and verify accuracy of Outlook calendar for Events, Meetings and Workshops
Envision different types of customers and their journey prior to their arrival, their welcome, during their stay, and their exit and develop and create experiences that go beyond the expectations in line with the Client values and personality
Be the main contact support for all visitors to the site, executing defines emergency and evacuation protocols
Create reports based on visitor numbers and provide analysis of results. From the trends, create experiences and/or process improvements on a continuous basis
Minimum three years’ experience in reception in a hospitality and/or corporate environment required;
Must present a professional and friendly image
Demonstrates proactive & professional approach to customer service;
Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors;
Able to work independently;
Ability to effectively manage conflict and conflicting priorities; multi-tasking skills are key
Proven ability to manage complex operational matters on a daily basis;
Flexible – able to adapt to rapidly changing situations;
Exhibits honesty & trustworthiness; and
Competent in Microsoft Office products.
Compass Group (Singapore) Pte Ltd
Compass Group PLC acquired a majority stake in Stamfles Food Management Pte Ltd to diversify its presence in Singapore. The acquisition was completed in 2008. In line with Compass Group\'s worldwide strategy, Stamfles was rebranded as Eurest to ensure a consistent approach within each market segment.
Our Singapore management team combines a diversified range of...