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Ecommerce Operation Executive

C K Department Store


Admin|Human Resources Sales|Customer Services|Business Development 0 Year Diploma $2000-$2499

Job description

  1. Manage the end to end fulfillment of online orders and related processes on a daily basis.
  2. Ensure customer satisfaction by timely deliveries and meeting their service expectations.
  3. Ensure smooth processes in purchasing, receiving, checking, listing, storing, selling, picking, packing and delivering. Avoid no-stock, wrong-product or late-delivery situations.
  4. Generate and follow up on quotations, purchase orders, invoices and other documents.
  5. Handle customers’ communications via phone, email, social media and other means.
  6. Ensure stock inventory accuracy, address any shortages or discrepancies.
  7. Perform annual stock take and regular stock counts.
  8. Hire and guide interns, part-timers and other manpower for daily operations and events.
  9. Negotiate with vendors regarding pricing and other terms.
  10. Continuously review all parts of the supply chain and processes, and improve on them.
  11. Generate weekly and monthly performance reports, to analyze sales and other elements.
  12. Assist to develop specific targets, budgets and forecasts, and monitor performances.
  13. Perform any other relevant tasks to support the operations of the company.

Job Requirements

  1. Diploma holder with at least 1 year of working experience. Prior experience with enterprise e-commerce solution such as SAP is ideal but not required.
  2. Preferably with experience as a junior executive in clerical/admin support or equivalent.
  3. Technically savvy, with proficiency in MS Excel.
  4. Highly organized, meticulous with sharp attention to details.
  5. Possess effective interpersonal and communications skills, in both verbal and written forms.
  6. Possess good etiquette when communicating over the telephone and written messages.
  7. Possess positive work attitude, good time management and able to multi-task.
  8. Demonstrate integrity, dependability, responsibility, team player ethnic, and empathy.
  9. Able to work in a fast changing environment and adapt to needs of the market.
  10. Able to work and handle office operations independently without supervision.
  11. Work 5 ½ days week with alternate Saturdays off, must be able to work on rest day and public holidays when required.

Job Role


Position Level

Fresh/entry Level

C K Department Store

myCK Department Store  has 20 stores islandwide and renowned in providing quality and value for money fashion wears, apparels & shoes in ladies, men and children. Non-fashion in toiletries, household, personal care and food products. WHY JOIN US? Our Vision 我们的愿景 “成为邻里居民最喜爱的首选一站式购物点” To be the leading and favourite heartlanders’ one stop shopping...