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Operations Assistant

C K Department Store

Highlights

Sales|Customer Services|Business Development Telecommunications 0 Year Primary/Secondary School/'O' Level <$2000

Job description

  • Manage the end to end fulfillment of online orders and related processes on a daily basis.
  • Ensure customer satisfaction by timely deliveries and meeting their service expectations.
  • Ensure smooth processes in purchasing, receiving, checking, listing, storing, selling, picking, packing and delivering. Avoid no-stock, wrong-product or late-delivery situations.
  • Generate and follow up on quotations, purchase orders, invoices and other documents.
  • Handle customers’ communications via phone, email, social media and other means.
  • Ensure stock inventory accuracy, address any shortages or discrepancies.
  • Perform annual stock take and regular stock counts.
  • Hire and guide interns, part-timers and other manpower for daily operations and events.
  • Negotiate with vendors regarding pricing and other terms.
  • Continuously review all parts of the supply chain and processes, and improve on them.
  • Generate weekly and monthly performance reports, to analyze sales and other elements.
  • Assist to develop specific targets, budgets and forecasts, and monitor performances.
  • Perform any other relevant tasks to support the operations of the company.

Job Requirements

  • Diploma holder with at least 1 year of working experience. Prior experience with enterprise e-commerce solution such as SAP is ideal but not required.
  • Preferably with experience as a junior executive in clerical/admin support or equivalent.
  • Technically savvy, with proficiency in MS Excel.
  • Highly organized, meticulous with sharp attention to details.
  • Possess effective interpersonal and communications skills, in both verbal and written forms.
  • Possess good etiquette when communicating over the telephone and written messages.
  • Possess positive work attitude, good time management and able to multi-task.
  • Demonstrate integrity, dependability, responsibility, team player ethnic, and empathy.
  • Able to work in a fast changing environment and adapt to needs of the market.
  • Able to work and handle office operations independently without supervision.
  • Work 5 ½ days week with alternate Saturdays off, must be able to work on rest day and public holidays when required.

Job Role

Sales/Retail

Position Level

Non-Executive

C K Department Store

myCK Department Store  has 20 stores islandwide and renowned in providing quality and value for money fashion wears, apparels & shoes in ladies, men and children. Non-fashion in toiletries, household, personal care and food products. WHY JOIN US? Our Vision 我们的愿景 “成为邻里居民最喜爱的首选一站式购物点” To be the leading and favourite heartlanders’ one stop shopping...