The Restaurant Manager (RM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) to ensure delivery on guest satisfaction, and to obtain desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The RM leads the restaurant management team and oversees the financial controls, operations, people development, Guest service and BKC compliance within the restaurant across all shifts. A RM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a Business Manager (BM) and directly manages Team Members and Assistant Managers. This position interacts with restaurant team members, restaurant management, Business Manager, customers, members of the field operations team and outside vendors.
Directs efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
Motivates and directs team members to do what it takes to exceed customer expectations with fast and friendly service in clean surroundings, while consistently adhering to quality, service and cleanliness standards
Provides coaching and feedback to crew and managers on crew stations, BKS products, processes and policies; leads restaurant management team in recruiting, selecting and retaining effective crew talent
Assumes full responsibility for the restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures
Maintains inventory, manages labour, and applies financial report analysis to enhance restaurant results
Enforces compliance of government regulations, employment laws, food safety, operations and BKS policies and procedures relating to all restaurant activities across shifts.
Burger King Singapore Pte Ltd
GREAT FOOD COMES FIRST
Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. BURGER KING®commenced operations in Singapore in 1982 with the...