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System Support Assistant (IT)

Swee Heng Bakery Pte Ltd


Information Technology 0 Year Diploma $2000-$2499

Job description

Set up all IT related infrastructure to ensure retail outlets can function effectively:

  • Set up POS systems and other banking related systems at retail outlets.
  • Perform maintenance on all related IT infrastructure.
  • Perform all troubleshooting of hardware and software within retail stores.


Manage network and systems operations to ensure minimal downtime:

  • Basic router configure.
  • Upgrade software and assist in system migration.
  • Responsible for backup and storage of all software, virtual, physical servers and NAS.
  • Deploy and support Swee Heng information technology platforms such as network, desktop computing and servers seamlessly.
  • Provides on - site and on call help desk support especially the weekends and start launch, during and prior end of new product and festive period.
  • PC support to Swee Heng users.


Trains the Retail operation team users on application to ensure POS operation is seamless at outlets:

  • Train the Retail operation team and Area Retail Manager on POS application knowledge and troubleshooting.
  • Implementation of system or software patches.
  • Solve user’s inquiries that arises on a day to day operations.


Job Requirements

  • Fresh grads are welcome to apply.
  • Candidate must possess at least Post Graduate Diploma/ Diploma in Computer Science/Information Technology or equivalent.
  • Required language(s): Chinese (to liaise with Chinese speaking associates), English.
  • Knowledge in POS network and database is preferred.
  • Analytical and quantitative mindset, detailed and meticulous and comfortable with data.
  • At least 1 Year of working experience in the related field is required for this position.
  • Required Skill(s): Microsoft Dynamic AX.
  • Must possess Class 2B or Class 3 Driving License. Use of company transport on working hours and as and when needed.
  • Need to travel outlet to outlet to troubleshoot the POS as and when needed.


Need to be on standby every day from 6am to 11pm, it will be rotated among the IT team

Job Role

Information Technology

Position Level


Swee Heng Bakery Pte Ltd

Swee Heng was set up in 1989 as a small 650sq ft shop with 5 employees at Yu Hua Village located at Jurong East. Swee Heng has 59 outlets in Singapore with 700 employees and a 15,000 sq ft factory with central kitchen at 16 Senoko Avenue that operates round the clock.   As the company strives to provide the best for their customers, Swee Heng has...