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Call Centre Offier (Retail Hours)

Spa Esprit Pte Ltd

Highlights

Hospitality|F&B 1 Year Professional Certificate/NITEC <$2000

Job description

Reporting to the Call Centre Manager (Beauty Divsion), the successful candidate will be responsible for providing call centre services in the following areas: 
  • Deliver excellent customer service to enhance a total customer satisfaction 
  • Schedule treatment appointments on customers' behalf
  • Address clients' feedbacks efficiently and effectively to turn unhappy customers into return guests 
  • Build rapport and establish good relationships with clients to ensure customer retention
  • Promote and up-sell products, services and packages to maximize sales opportunities where necessary
  • Other administrative ad-hoc duties where necessary

Job Requirements

Qualifications and Experiences: 
  • Candidates should possess at least GCE 'N' Levels certification or equivalent 
  • At least 1 year of professional experience in a similar capacity will be advantageous for the role 
Knowledge and Skills: 
  • Applicants should be able to converse fluently and effectively in English
  • Applicants should be able to commit to retail hours, 5 days work week (inclusive of weekends and public holidays)
  • Service oriented individuals with good interpersonal skills

Job Role

F&B

Position Level

Fresh/entry Level

Spa Esprit Pte Ltd