Senior Manager, Reservation Services & Call Centre

RESORTS WORLD AT SENTOSA PTE. LTD.

Highlights

Hospitality|F&B 8 Years Diploma

Job description

  • Manage the operations of reservations, ticketing and operator services
  • Manage outsource contract and outsource seat requirement needs to be in line with the organization’s objectives
  • Plan and implement operating strategies to achieve service, operation and business excellence
  • Conduct training needs analysis; develop and conduct programs as to build capabilities and competencies

Job Requirements

  • Minimum Diploma in Hotel Management or relevant fields     
  • Minimum 8 years relevant experience in a management role within the Telecommunications or Hospitality industry
  • Knowledge in one or more of the following systems will be an advantage: Property Management/ Ticketing/ Call Centre/ Table Management/ Point of Sales Systems
  • Knowledge in key managerial functions like budget planning, staff recruitment, training and performance appraisal

Job Role

Customer service

Position Level

Manager

RESORTS WORLD AT SENTOSA PTE. LTD.

Resort World Sentosa (RWS), Asia's ultimate destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, the resort opened in January 2010 and welcomed over 45 million visitors in its first three years of opening.  RWS is home to two mega attractions - the region's first and only Universal Studios theme park and the Marine Life Park, which...