Assist the Assistant Front Office Manager to manage the reception operations in the hotel during a shift
Coach and motivate team members to ensure high level of guest satisfaction
Handle guest complaints and service recovery
Work closely with other business units to fulfill and meet guest expectations
Minimum Diploma in Hospitality
Minimum 2 years' experience in a similar capacity in a 5-star hotel
Possess excellent communication, leadership and interpersonal skills
Able to perform well independently and as a team
RESORTS WORLD AT SENTOSA PTE. LTD.
Resort World Sentosa (RWS), Asia's ultimate destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, the resort opened in January 2010 and welcomed over 45 million visitors in its first three years of opening.
RWS is home to two mega attractions - the region's first and only Universal Studios theme park and the Marine Life Park, which...