Provides support to the organization with training programs: employee, manager, and openings. Must have patience, consistency in quality of work under pressure, great customer service attitude, and a sense of urgency. Must be able to handle sensitive and confidential information.
Is responsible for teaching and coaching Brand standards to restaurant-level and multi-unit staff, to uphold brand integrity in a multi-unit environment including franchise concepts. Must be aware of budgets and financial performance, and also suggest training solutions that can make a positive impact.
Main Duties and Responsibilities
Assists in the coordination and delivery of training team communications and initiatives to the operations team
Develop Training Manuals, continually enhance and maintains archive materials
Assist in training materials rollouts to the restaurants and participation in special training project teams.
Supports training and operations teams in their implementation of training materials in each restaurant
Monitor training teams and training schedules for both local and International restaurants
Has the ability to work independently, coordinating arrangements for new restaurant openings, conferences, and developmental training. Able to work under strict deadlines with a great deal of flexibility
Must have the ability to work jointly between departments, individuals, and management levels
Understanding of training programs and materials with competence to answer questions regarding training operations
Nibble to adopt best practices, implement and managing various developed initiatives and platforms
Conducts and tracks Quality Assurance assessments, monitors guest complaints and then implements training programmes to address
Supports development of operational talent by assessing and identifying performance and development opportunities for key personnel
Sponsors, leads and/or participates in special projects to identify improvements in functional areas
Assists in the coordination of New Restaurant Opening training teams; arrange transportation, produces trainer packets, payroll, and follows up on training issues
Fosters an environment of open communication to ensure consistency in development procedures and continuous process improvement
Works closely with Human Resource Department to develop training, retention and team building programmes.
Monitor expenses, ensuring expenditures are within departmental budget.
Experience and Qualifications
Tertiary graduate or equivalent
Operations and Human Resource Management experience a plus
Experience in Strategic planning in training module system
Knowledge in Managing Learning / Training portal will be advantage
Minimum 2 years experience as Training Manager in F&B / retail industry
Well organised and requires to travel overseas (30% to 50%) of the time
BROTZEIT PTE LTD
Brotzeit® is a home-grown brand conceived in 2006 to introduce authentic German cuisine accompanied by world famous quality German beer in a contemporary setting.
Brotzeit® is focused on achieving sustainable business growth and regional expansion by working in partnership with strategic area developers. Brotzeit® is one of the...