Head of Training & Development (Regional)



Education|Training Hospitality|F&B 4 Years Diploma

Job description


Job Summary

Provides support to the organization with training programs: employee, manager, and openings. Must have patience, consistency in quality of work under pressure, great customer service attitude, and a sense of urgency.  Must be able to handle sensitive and confidential information. 

Is responsible for teaching and coaching Brand standards to restaurant-level and multi-unit staff, to uphold brand integrity in a multi-unit environment including franchise concepts. Must be aware of budgets and financial performance, and also suggest training solutions that can make a positive impact.

Main Duties and Responsibilities

Staff Management

  • Assists in the coordination and delivery of training team communications and initiatives to the operations team
  • Develop Training Manuals, continually enhance and maintains archive materials
  • Assist in training materials rollouts to the restaurants and participation in special training project teams.
  • Supports training and operations teams in their implementation of training materials in each restaurant
  • Monitor training teams and training schedules for both local and International restaurants
  • Has the ability to work independently, coordinating arrangements for new restaurant openings, conferences, and developmental training. Able to work under strict deadlines with a great deal of flexibility
  • Must have the ability to work jointly between departments, individuals, and management levels
  • Understanding of training programs and materials with competence to answer questions regarding training operations
  • Nibble to adopt best practices, implement and managing various developed initiatives and platforms
  • Conducts and tracks Quality Assurance assessments, monitors guest complaints and then implements training programmes to address
  • Supports development of operational talent by assessing and identifying performance and development opportunities for key personnel
  • Sponsors, leads and/or participates in special projects to identify improvements in functional areas
  • Assists in the coordination of New Restaurant Opening training teams; arrange transportation, produces trainer packets, payroll, and follows up on training issues
  • Fosters an environment of open communication to ensure consistency in development procedures and continuous process improvement
  • Works closely with Human Resource Department to develop training, retention and team building programmes.

Financial Management

  • Monitor expenses, ensuring expenditures are within departmental budget.

Job Requirements


Experience and Qualifications

  • Tertiary graduate or equivalent
  • Operations and Human Resource Management experience a plus
  • Experience in Strategic planning in training module system
  • Knowledge in Managing Learning / Training portal will be advantage
  • Minimum 2 years experience as Training Manager in F&B / retail industry
  • Well organised and requires to travel overseas (30% to 50%) of the time

Position Level



Brotzeit®  is a home-grown brand conceived in 2006 to introduce authentic German cuisine accompanied by world famous quality German beer in a contemporary setting. Brotzeit® is focused on achieving sustainable business growth and regional expansion by working in partnership with strategic area developers.   Brotzeit®  is one of the...