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Reservations Sales Officer

Park Hotel Group


Admin|Human Resources Hospitality|F&B 1 Year Higher Secondary/Pre-U/A' Level <$2000


D03 Alexandra Road, Queenstown, Tiong Bahru  

Job Description

  • To receive, confirm and process reservations for the hotel.
  • To assist in compilation of statistical data pertaining to room reservations.


Job Requirements

  • To handle inquiries and obtain correct information regarding details of reservation. 
  • To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system. 
  • To familiarize with the regular callers and acknowledge them by using names and telephone courtesy. 
  • To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed. 
  • To politely turn down on closed out dates and offer to book an alternative date or recommend another PHG Hotel.
  • To keep up-to-date rooms available for sale and changes in hotel room rates. 
  • To maintain and update a Reservation Request Form File.
  • To help maximize room sales by up-selling.
  • To follow up on posting and payments.
  • Any other suitable tasks as and when assigned by Supervisor or Manager.

Job Role


Position Level


Additional Information

Employment Type :  Full Time, Contract-to-Perm
Benefits :  Dental Insurance, Flexible working hours, Medical insurance, Overtime pay, Performance bonus

Park Hotel Group

Park Hotel Group aims to be a world-renowned brand in hospitality. We have hotel properties in Singapore, Hong Kong and China, with expansion plan into the Asia Pacific region. If you share our vision and possess the drive to excel, we would like you to join us. Why join us? Park Hotel Group is one of the fastest expanding hospitality groups in the...