Operations Manager

  • Bay Hotel & Resort Pte Ltd
Permanent, Full Time Hospitality|F&B Management 5 Years Primary/Secondary School/'O' Level
Outside of Singapore

Job Description

The Operations Manager for Bay Hotels & Resorts reports directly to the Group General Manager. The candidate will have the opportunity to be posted to one of the many overseas expansion projects of Bay Hotel. He or she will lead the team for the pre-opening of the property and bring the Bay Culture over after an attachment at the flagship Hotel in Singapore.



  • Liaise with Group General Manager to develop and implement strategic operational activities in line with delivering excellent service to guests.
  • Planning and monitoring the day-to-day running of business, collaborating with all department heads to ensure smooth progress.
  • Supervising staff from different departments and provide constructive feedback while maintaining positive relationships with staff.
  • Establish and maintain standards for staff performance and service level
  • Maintaining full working knowledge of all inner working of the hotel, including room rates, hotel policies, availabilities, hotel events, F&B promotions and more.
  • Uphold and review employee behavior, grooming and performance
  • Conducting daily meetings to ensure that all departments are in working order

Job Requirements


  • Minimum 5 years’ experience in Rooms Division Management, Revenue Management & People Management in the hotel industry
  • Broad knowledge and experience in hospitality and budget forecasting, pricing and inventory control, and use of technology
  • Excellent people management, organizational & leadership skills, able to bring cohesion to groups with different views and background
  • Highly skilled and resourceful with excellent written and verbal communication skills
  • High level of responsibility & accountability

Job Role


Position Level

Senior Manager