Sales|Customer Services|Business Development
5 YearsProfessional Certificate/NITEC
Maintaining a high level of customer service at all times
Process and follow up customer orders and returns
Handle and resolve customer complaints efficiently and courteously to the satisfaction of the customer
Achieve agreed monthly sales and average transaction value targets for area of responsibility
Communicate sales targets and achievement against targets to the sales team on a daily basis
To be proactive in identifying selling opportunities that will help achieve the sales targets and increase the new customer database
Identify and execute ways to increase employee’s loyalty, satisfaction and pride with the PANDORA experience
Assist to build and reinforce team spirit through reward and recognition and appropriate motivational activities
Assist in enforcing, and educating the teams on all appropriate personnel policies, security and safety procedures
To monitor the training of new hires based on training and procedure manual to ensure they meet the required standards in all aspects of their job
Provide on job coaching to ensure that Supervisors are able to meet and exceed the standards and people management requirements of their role
Able to communicate confidently the unique selling points and the features and benefits of the product
At least 5 years Store Management experience within the accessories and fashion field preferred
Outstanding interpersonal skills and strong communication skills.
Strong leadership and coaching skills demonstrated through previous roles
Demonstrated time management skills
Outstanding communication skills (written and verbal) and customer-focused
Proficiency in Microsoft Office
About Pandora Jewelry Singapore Pte Ltd
PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,700 points of sale, including more than 2,200 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs more than 22,300 people worldwide of whom around 13,200 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2016, PANDORA’s total revenue was DKK 20.3 billion (approximately EUR 2.7 billion).