Junior Network Specialist

  • NCS Pte Ltd
Information Technology 1 Year Diploma
D20 Bishan, Ang Mo kio, Braddell Road, Thomson

Job Description

JOB DESCRIPTION

Roles and Responsibilities:
 
• Answer phone calls for incident support and service requests within the targeted Service Level
• Manage email within the targeted Service Level
• Manage proactive monitoring service within the targeted Service Level
• Log reported faults into ticketing system
• Provide first level technical troubleshooting
• Manage coordination within inter-cross operational supports to ensure speedy fault resolution
• Provide escalation to relevant party on prolong outages
• Act as incident / service request owner for the calls logged and follow-up till closure

Requirements

• Diploma in Computer Science or a related discipline
• Basic knowledge and experience working with IP related protocols and services, knowledge the principles of IP addressing, address management, sub-netting
• Background in Telecommunications, Information Technology, IT call centre related experience is highly desired
• Ability to perform 12 hr shift pattern
• Applicants without experience are welcome to apply

 
For more information, please visit our career page at https://groupcareers.singtel.com/
 

Job Role

Information Technology

Position Level

Non-Executive