Provide consultative selling, share with customer on EDMS Managed Services such as Service Desk and SMT Tools, influence customer (technology, solution, RFP specs), design the solution that meet customer requirements
Provide solution packaging and support for Managed Network Service and Managed Service Desk.
Selling the key capabilities and benefits of the SMT products such as ServiceNow, Compuware, CA, BMC, HP, IBM, Microsoft, Solarwinds, etc through presentations, demonstrations and positioning competitive strengths and differentiators.
Build proof-of-concept plans based on customer requirements to demonstrate feasibility of the solution
Provide Technical Architectures design, Costing and Budgeting.
Understand customer's requirements and translate into technical requirements specifications
Work closely with Sales, competency centres to propose SMT tools solution to address customer requirements
Responsible for supporting bid preparation, bid response and tender/RFP/RFI proposals
Provide cost-effective solutions in order to win bids/tenders/proposals and to ensure good customer satisfaction; highlight solution risks and its mitigation
Conduct technical presentation and clarification and ensure high quality documentation for assigned projects
Upon contract award, perform handover to operations team on the services to be delivered
Keep abreast of product technology and certifications
Lead and review solutions proposed to customer
Relevant and expert level industry certification and extensive experience in an ICT Pre-Sales Solutions Architect role.
Hands-on experience working with implementing Monitoring/ITSM software solutions and solid understanding of the various technologies, overall market landscape, benefits and challenges
Preferably a degree in Telecommunications/ Electrical/ Electronics/Computer Science or equivalent qualifications with at least 5 years of working experience in ICT industry
ITIL V3 Foundation Certification preferred
Excellent written and communication skills and ability to lead and develop presentations
Prior experience leading opportunities to gather customer requirements
Propose/Develop solutions that leverage capabilities to address the client needs
Experience reviewing and responding to RFP’s and RFI’s
Ability to communicate with Operations Teams, IT Staff, DBAs, Developers, Architects, Partners and C-Level executives addressing specific business needs with a technology solution
Excellent interpersonal, presentation, writing and communication skill
Post sales experience (implementations, architecture design, scalability testing) is a bonus
Highly motivated and willing to learn new technologies and able to work under pressure
About NCS Pte Ltd
NCS is a leading infocommunications technology (ICT) service provider and together with SingTel under Group Enterprise, we have a presence in over 20 countries located throughout APAC, Europe and the USA.
NCS delivers end-to-end ICT and communications engineering solutions to help governments and enterprises realise business value through the innovative use of technology. Our delivery capabilities encompass consulting, development, systems integration and infrastructure management to enable large-scale systems for organisations. Headquartered in Singapore, NCS has close to 9,000 staff serving governments and large global commercial enterprises.
NCS also delivers mobility, social media, portal management, machine-to-machine communications, analytics and business intelligence in our solution offerings to our customers. With over 20 years of experience globally, we have enabled business transformation across industries, with a focus on banking, manufacturing and public sectors, including the public sector, defence & homeland security, education, land & air transport, aviation, healthcare, financial services, telecommunications, utilities and manufacturing.