To render assistance to arriving & departing guests, handle their baggage promptly and orientate guests on facilities in rooms and hotel.
To be smart, well groomed and tidy in personal appearance.
To greet and render courtesy to all hotel guests and staff with a smile.
To greet and welcome guests by using standard phrases of welcome, ensuring guests receive a positive first impression.
To read all entries on information and follow-up on the Communication log book during each shift.
To ensure all equipment like trolleys, wheel chairs, umbrellas, etc are properly clean and in good condition.
To assist guests with their baggage, tag their baggage and usher guests to reception desk for registration.
To accompany guest to assigned room, explain the room’s amenities and hotel’s facilities such as restaurant, gym/pool to guest.
To greet guest upon entering room and verify number of baggage in the presence of guest.
To remind guest to make sure nothing is left behind in the room and escort guest to lift. To check with guest on requirement of transport arrangement.
To attend and bring down baggage from check-out guest room and to store it if requested by guest.
To hand room keycard and ushered guest to cashier counter.
To assist in Room Transfer and to collect new room keycard from reception. To confirm number of baggage and escort guest to the transferred room.
To run errands such as delivering of messages, faxes and packages to guest rooms.
To ensure all deliveries for guests are handled in accordance with security procedures and items are delivered to room promptly and efficiently.
To provide information and answer queries on Singapore’s places of interest and the routes to guest.
To check cleanliness at lobby and driveway area and to follow-up with housekeeping if needed.
To distribute daily morning newspapers to all guest’s rooms.
To inform Guest Services Manager of any undesirable character of guests in the lobby.
To attend to any additional tasks assigned according to needs of business.
To carry out fire warden’s duties as and when necessary.
To co-ordinate with reception staff to ensure hotel’s objective to provide the most efficient services to guests is achieved.
Any other suitable tasks as and when assigned by your Superior.
About Grand Park City Hall
Park Hotel Group aims to be a world-renowned brand in hospitality. We have hotel properties in Singapore, Hong Kong and China, with expansion plan into the Asia Pacific region. If you share our vision and possess the drive to excel, we would like you to join us.
Why join us?
Park Hotel Group is one of the fastest expanding hospitality groups in the Asia-Pacific.
Central to the ongoing success of Park Hotel Group is its philosophy of providing Loving Hospitality in its hotels.
The Group adopted Discover Love as its brand slogan as it believes that true hospitality begins with service delivered with love and passion.
We take pride and care in what we do and find joy in giving our best to all. If you share our passion for service, we invite you to join us.