Assistant Reservations Manager

  • Ibis Styles Singapore on MacPherson
Permanent, Full Time Hospitality|F&B 1 Year Advanced/Higher/Graduate Diploma <$2000
D13 Macpherson, Potong Pasir,

Job Description

  • Preferred experience with FOLS PMS system
  • Proficient in MS Office application
  • Good written and verbal English Language skills
  • Energetic, confident and driven with the ability to adapt quickly to the changing needs
  • A pleasant telephone manner
  • Strong communication and leadership skills
  • Ensure proper up-selling techniques and strategies are utilized to maximize room revenues. 
  • Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
  • Plan & prepare forecasts on a timely basis for review.
  • Provide effective support to the team to enable them to provide effective and efficient services.
    Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. 
  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. 
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability 
  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
    Check that all administrative procedures (invoicing cancellations...), related to other departments, are carried out within the deadlines to ensure optimal customer service.

Job Requirements

Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within                      the company and have the opportunity for career progression

At least 1 years of experience in a similar capacity in the hospitality industry

Interested applicants are invited to send your updated resume in MS Word format via Apply Now. We regret that only shortlisted applicants will be notified.

               

Has great communication skills and has strong leadership skills to lead the team; has hands on approach in managerial style and willing to step in to assist as required.

Job Role

Hospitality

Position Level

Senior Executive