Associate Director, Data Processing (MRC - Data Process Dept)

  • Mediacorp Pte Ltd
Information Technology 10 Years Bachelor's Degree
D05 Buona Vista, Dover, Clementi New Town, Hong Leong Garden, Pasir Panjang, West Coast

Job Description

JOB DESCRIPTION

 

 

Responsibilities

  • Management of accounts and leading a team of professional data process managers/executives in meeting operational and financial targets
  • Oversees relationships with identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
  • Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
  • Involvement with client projects, including attending briefing, presenting proposals, conduct/oversee data process (data entry, editing, coding, cleaning, tabulation, scripting and programming and automation)
  • Consistently demonstrates a high level of commercial knowledge and applies to successfully forge strong working relationships with clients
  • Drive company development, such as new approaches, improvements to company efficiencies
  • Constant evaluation to ensure data process system/software/hardware (including tablets for interviewers) are up to date and efficient
  • Possess strong knowledge on various methodologies and sampling frames to provide knowledgeable advise clients and team members on solving difficult operational issues
  • Develop appropriate and innovative methodologies; provides advise to all stages from proposal preparation, design and survey study methods
  • Develops data process training and team skills for information system personnel
  • Maintain current MRC website and social media channels
 
 

 Requirement

  • At least 10 years' data process experience in research (online, door to door, street intercept, telephone)
  • Proven data process (SPSS, NIPO, Qualtrics, Dimensions) and business development knowledge
  • Strong skills in leadership and team management, including staff development
  • Some background and experience in P&L account management
  • Demonstrated ability to build strong client relationships and develop business
  • Familiar with government projects
  • Cultural awareness

 

Job Role

Advertising/Media

Position Level

Senior Manager