Guest Services Executive

  • Amara Singapore
Permanent Hospitality|F&B 2 Years Diploma $2000-$2499
D02 Anson Road, Chinatown, Neil Road, Raffles Place, Shenton Way, Tanjong Pagar

Job Description

JOB RESPONSIBILITIES :
  • Greet and welcome guests upon arrival.
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Responsible for checking in guests such as registering and assigning rooms to guests.
  • Issues access card and escorts guest to their room.
  • Manages guests’ accounts and information availability in the system.
  • Process guest’s folios, collects payment, deposit and to assists with currency exchange
  • Handles guest queries pertaining to facilities, services, and registration etc.
  • Handles and records guest comments and complaints, and refer issues to duty manager when necessary.
  • Responsible and accountable for handling and cash.

Job Requirements

REQUIREMENTS:
  • Minimum 2 years of Front Office experience in a service industry will be an advantage for supervisory positions.
  • Customer Oriented 
  • Knowledge of Microsoft Office eg. MSWord and MS Excel.
  • Good coordination skills, meticulous, organized, neat and diligent.

Job Role

Others

Position Level

Junior Executive