Field Service Engineer

  • Biomed Diagnostics Pte Ltd.
Medical Services 2 Years Bachelor's Degree
D22 Boon Lay, Jurong, Jurong Island, Tuas

Job Description

JOB DESCRIPTION

Biomed Diagnostics is a leading distributor bringing innovative clinical diagnostic and research tools to life scientists, clinical researchers, laboratory professionals, and clinicians who are involved in basic research, drug discovery and development, biopharmaceutical production, and disease management.
 
You may be expected to work at various levels, from direct liaison with management to the front end of the business dealing directly with customers. You are expected to understand and satisfy their customers' requirements and exceed their expectations whenever possible. The main aim is to provide excellent customer service.
 
Key areas of responsibility:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Conduct on-site schedule planned maintenance visits.
• Provide troubleshooting and repair support for customers.
• Cultivate and develop positive working relationships with customers, system users and company personnel.
• Complete and submit field service report.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide input for various reports including identifying and isolating unique problems with system.
 
 

Job Requirements

Minimun Requirements:
 
• Minimum Bachelor's Degree in Engineering (i.e. Electronics / Electrical / Mechatronics / Material Science) or related fields.
• Or at least Diploma in Engineering with 2 years' prior relevant working experience in electronic system troubleshooting.
• Knowledge of analysis tools such as SEM, TEM, FIB or similar systems will be advantageous.
• Effective customer relations skills.
• Excellent interpersonal and communication skills.
• Willing to work on overtime / stand-by / weekends.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Literate in MS Office and Windows software environments and network setup experience.
 
Interested applicants are invited to apply online with a comprehensive resume, via the button APPLY NOW
 
We regret that only shortlisted candidates will be notified.
 
Thank you for applying.
 

Job Role

Engineering

Position Level

Junior Executive