Duty Manager, Genting Hotel Jurong

  • RESORTS WORLD AT SENTOSA PTE. LTD.
Hospitality|F&B 2 Years Diploma
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island

Job Description

  • Assist the Assistant Front Office Manager to manage the reception operations in the hotel during a shift
  • Coach and motivate team members to ensure high level of guest satisfaction
  • Handle guest complaints and service recovery
  • Work closely with other business units to fulfill and meet guest expectations

Job Requirements

  • Minimum Diploma in Hospitality
  • Minimum 2 years' experience in a similar capacity in a 5-star hotel
  • Possess excellent communication, leadership and interpersonal skills
  • Able to perform well independently and as a team

Job Role

Customer service

Position Level

Manager