Senior Manager, Reservation Services & Call Centre
RESORTS WORLD AT SENTOSA PTE. LTD.
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Manage the operations of reservations, ticketing and operator services
Manage outsource contract and outsource seat requirement needs to be in line with the organization’s objectives
Plan and implement operating strategies to achieve service, operation and business excellence
Conduct training needs analysis; develop and conduct programs as to build capabilities and competencies
Minimum Diploma in Hotel Management or relevant fields
Minimum 8 years relevant experience in a management role within the Telecommunications or Hospitality industry
Knowledge in one or more of the following systems will be an advantage: Property Management/ Ticketing/ Call Centre/ Table Management/ Point of Sales Systems
Knowledge in key managerial functions like budget planning, staff recruitment, training and performance appraisal
About RESORTS WORLD AT SENTOSA PTE. LTD.
Resort World Sentosa (RWS), Asia's ultimate destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, the resort opened in January 2010 and welcomed over 45 million visitors in its first three years of opening.
RWS is home to two mega attractions - the region's first and only Universal Studios theme park and the Marine Life Park, which comprises the world's largest S.E.A. Aquarioum and the Adventure Cove Waterpark - as well s Maritime Experiential Museum, a casino, luxurious accomodation in six unique hotels, the Resorts World Convention Centre, celebrity chef restaurants, an award-winning destination spa and specialty retail outlets.
The resort also offers world-class entertainement, from original resident productions to concerts and public shows such as the Crane Dance and the Lake of Dreams.
RWS has been named "Best Integrated Resort" since 2011 for four consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group.
Working at Resorts World Sentosa is an experience you won’t get anywhere else and one you won’t forget.
Put your career in the spotlight with Resorts World Sentosa because: We are committed to help you learn and grow We have a variety of perks and benefits to suit you We are leading the way with a world of firsts