Service Coordinator

  • Kaer Pte Ltd
Permanent, Full Time Admin|Human Resources Engineering 2 Years Advanced/Higher/Graduate Diploma $2500-$2999
D05 Buona Vista, Dover, Clementi New Town, Hong Leong Garden, Pasir Panjang, West Coast

Job Description

  • Oversees, manage and coordinate activities of Service Technicians and Engineers in their daily work 

  • Coordinates service activities to ensure that service repairs are accomplished within prescribed time frame

  • Generate, distribute, track and execute schedule for all contracts and maintenance work orders

  • Coordinates with all parties to ensure they are on site at the same time to perform the required work

  • Work with Approved Service Provider to ensure works are done at customer site promptly

  • Coordinate and organize meeting, follow-up on work improvement 

  • Maintain work schedule for the Service Technicians

  • Follow up on Purchase Order and Delivery Order issued

  • Deals with incoming calls/emails/queries from customers and internal staff

  • Provide administrative support as needed to the Service Technicians

  • Ensure and monitor training passes expiry for Service Technicians

Job Requirements

  • Ability to effectively communicate via telephone and/or email utilizing communication and interpersonal skills.

  • At least 2 yrs of working experience as service coordinator

  • Knowledge of Microsoft Words, Excel and Outlook required

  • Strong communication skills

  • Customer service experience a plus

  • Efficient multi-tasker

  • Ability to function with minimum supervision in a fast-paced environment.

  • Able to deal with frequent change, delay or unexpected events.

  • Ability to communicate effectively with customers and co-workers

Job Role

Customer service

Position Level

Junior Executive