Operations Executive

  • Lion City Rentals Pte. Ltd.
Full Time Merchandising & Purchasing Transportation|Logistics 1 Year Higher Secondary/Pre-U/A' Level
D14 Eunos, Geylang, Kembangan, Paya Lebar

Job Description

About the Role    

As an Operations Executive, your role is essentially the link between various key departments,such as fleet management, customer service and purchasing, within the organisation. This is not a desk bound job, and you will be interacting with customers and internal stakeholders in other departments on a day-­to­-day basis.     You have to think operationally and make sound business decisions to run the operations effectively in your remit. Serving as the backbone of the organization, you and your team will be tasked to monitor the daily operations of the organisation to ensure that the needs of the organization and customers are promptly addressed. The experience you gain from this role will make you an industry expert in your knowledge on vehicles and automotive processes.      

What you’ll do:    
● Provide support and coordinate interdepartmental communications and processes with regards to vehicle movement, maintenance and customer service  
● Provide active feedback and monitor vehicle's condition for maintenance work  
● Oversee and assist in vehicle movement allocation  
● Physical inspection of vehicles from suppliers  
● Manage suppliers on vehicle collection and deliveries  
● Manage vehicle inventory and resources  
● Provide proactive assistance and advice for customers  
● Coordinate with colleagues to fulfil customer requests promptly and professionally
● Brief and educate customers on contractual terms and company policies and regulations  surrounding vehicle rental  
● Input contract and details onto in-­house CRM platform in a organised and timely manner  

Job Requirements

Skills you’ll have:  
● Keen interest in automotive industry  
● Have a customer service oriented mindset  
● Diligent in follow up and takes ownership of their own work and responsibilities  
● Patient and take on a professional stance in dealing customer issues and enquiries  
● Confident and outspoken  
● Self driven and motivated to work in a startup environment  
● Good team player and watch out for your colleagues and peers  
● Free Uber Rides every month  
● Ground floor opportunity with the team; shape the strategic direction of the company  
● Sharp, motivated co­-workers in a fun office environment  

Job Role

Customer service

Position Level

Fresh/entry Level