Senior Engineer, End User Computing

  • Wilmar International Limited
  • Singapore
Permanent Information Technology 3 Years Diploma
D02 Anson Road, Chinatown, Neil Road, Raffles Place, Shenton Way, Tanjong Pagar

Job Description

  • Lead team responsible for Level 1 software and hardware support. Provides technical advice, guidance and training to end users.
  • Provide onsite and remote end user computing support.
  • Plan and perform asset management including periodical hardware preventive maintenance to ensure proper operation of PCs, Laptops and peripherals.
  • Troubleshoot and restore routine IT services and equipment issues by analyzing, identifying and diagnosing symptoms using established standard operating procedures.
  • Perform root cause analysis and develops checklists for typical problems. Recommend procedures and controls for problem prevention. Maintains knowledgebase and helpdesk management system to enhance quality and efficiency of problem resolution.
  • Analyse tickets periodically, recommend and implement improvement initiatives to increase productivity and service quality of team
  • Work as a team creating, sharing information and assisting others.

Job Requirements

  • At least Diploma in Computer Studies or Information Technology
  • Minimum 3 years of helpdesk support experience with at least 1-year experience leading helpdesk team
  • Familiar with Windows Active Directory
  • Familiar with End-User computing policies
  • Experienced in VIP management
  • Experienced in enterprise service management and asset management tools
  • Good communication skills
  • Good knowledge of software, hardware, applications, email and network connectivity issues

Job Role

Information Technology

Position Level

Senior Executive