Provide onsite and remote end user computing support.
Perform periodical hardware preventive maintenance to ensure proper operation of PCs, Laptops and peripherals.
Troubleshoot and restore routine IT services and equipment issues by analyzing, identifying and diagnosing symptoms using established standard operating procedures.
Perform root cause analysis and develops checklists for typical problems. Recommend procedures and controls for problem prevention. Maintains knowledgebase and helpdesk management system to enhance quality and efficiency of problem resolution.
Work as a team creating, sharing information and assisting others.
Typical daily duties include:
Installing, configuring and maintaining desktop and laptop PCs and peripherals such as printers and mobile devices
Troubleshooting and repairing hardware and connectivity issues
Performing data migration to new machines
A Diploma in Computer Studies or Information Technology
Minimum 1-3 years of IT Projects or helpdesk support experience. Fresh graduates with relevant skillsets may be considered
Familiar with Windows Active Directory
Good communication and service skills
Good knowledge of software, hardware, applications, email and network connectivity issues