System Engineer (MST)

  • NTC Integration (Pte) Ltd
Full Time Engineering Information Technology 2 Years Diploma $4000-$4499
D03 Alexandra Road, Queenstown, Tiong Bahru

Job Description

Overall responsibility

Assist in Maintenance delivery includes Cloud implementation

 

  • Taking ownership of technical issues, and working with our MST to resolve more advanced issues when necessary (2nd and 3rd level Support)
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting troubleshooting and problem resolution steps
  • Participation in providing training to customers as required.
  • Keep customers inform on the Support development and progress
  • Highly customer service driven with excellent planning & organizational abilities
  • Report to the assigned Team Leader/Manager during support request
  • Provide implementation for cloud delivery such as Office365, Microsoft Azure and Softlayer

 

IT Skills:

  • Must have strong Microsoft Server / Microsoft Office365 / Microsoft Exchange / Citrix XenApp / Citrix XenDesktop / VMware / SAN Storage and Backup products implementation knowledge and skills
  • Practical knowledge and hands-on experiences in system troubleshooting and isolation

 

Job Requirements

Soft Skills:

  • Good written and communication skills in English
  • Positive attitude towards continuous learning
  • Team player
  • Flexible attitude

 

Skills and attributes

  • Proven ability to operate under pressure
  • Strong technical skills, especially at technical fault troubleshooting
  • Good knowledge of IT products
  • Positive attitude towards continuous learning
  • Positive attitude towards customers

 

Experience/ Education requirement

  • Degree or Diploma in Engineering or Computer Science
  • Minimum 2 years of working experience in system projects implementation
  • Microsoft / VMware / Citrix certifications is preferred but not a must

Job Role

Engineering

Position Level

Junior Executive