To diagnose and resolve software and hardware incidents involving desktop, which include operating systems (Windows and Mac) and across a range of software applications.
To assist all our customers with any logged IT related incident.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents where necessary.
To accurately record, update and document case updates using the IT helpdesk system.
To work within the SLA, policies, and procedures.
To be a highly motivated team player with the skills and ability to manage changing priorities.
To install and configure new IT equipment.
To resolve incidents and upgrade different types of software and hardware.
To resolve incidents with printers, copiers, and scanners.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent communication skills with the ability to communicate effectively with customers and our technical and non-technical colleagues (at all levels).
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
ITE/Diploma in Information Technology from recognized institutes.
Previous experience of working in an IT support role for about 1-2 years.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Ability to plan and prioritize workload without supervision.
Ability to prioritize, manage and perform under pressure to meet SLA’s.
Excellent knowledge of Customer Service best practice.
Willing to work flexibly and with enthusiasm.
About NTC Integration (Pte) Ltd
NTC Integration is an established IT company incorporated in 1994 with extensive credentials and resources that allows for the diversification of solutions within our capacity to meet your needs, providing IT solutions & services, re-engineering it to seek for an unsurpassable package for you.
NTC works with renowned global partners such as IBM, Lenovo, Dell, HP, Cisco, Microsoft, VMware, Veeam and Singtel to deliver customised solutions that fit each client's specific requirements.
NTC's client profile includes government agencies as well as multi-national corporations and small-and-medium enterprises from various industries and had established regional presence in Malaysia, Indonesia, Vietnam, Thailand, China and Mongolia.
Today, more than 1,000 organisations entrust NTC for various IT solutions including: