IT Support Engineer

  • NTC Integration (Pte) Ltd
  • Singapore
Full Time Information Technology 1 Year Diploma
D03 Alexandra Road, Queenstown, Tiong Bahru

Job Description

  • To diagnose and resolve software and hardware incidents involving desktop, which include operating systems (Windows and Mac) and across a range of software applications.
  • To assist all our customers with any logged IT related incident.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents where necessary.
  • To accurately record, update and document case updates using the IT helpdesk system.
  • To work within the SLA, policies, and procedures.
  • To be a highly motivated team player with the skills and ability to manage changing priorities.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware.
  • To resolve incidents with printers, copiers, and scanners.
  • To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
  • Maintain excellent communication skills with the ability to communicate effectively with customers and our technical and non-technical colleagues (at all levels).
  • Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Job Requirements

  • ITE/Diploma in Information Technology from recognized institutes.
  • Previous experience of working in an IT support role for about 1-2 years.
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
  • Ability to demonstrate practical troubleshooting and problem analysis techniques.
  • Ability to plan and prioritize workload without supervision.
  • Ability to prioritize, manage and perform under pressure to meet SLA’s.
  • Excellent knowledge of Customer Service best practice.
  • Willing to work flexibly and with enthusiasm.

Job Role

Information Technology

Position Level

Non-Executive