Head of Technical

  • ACE Pacific Pte Ltd
Full Time Information Technology 2 Years Diploma
D20 Bishan, Ang Mo kio, Braddell Road, Thomson

Job Description

* Hands on leadership and growth of the IT Service Desk and Professional Service teams 
* Effective communicate and create strong relationships with business stakeholders group wide

* Ensure security, availability and scalability of all IT systems
* IT Service Management to strict SLA's and KPI's (inc incident management and problem management)
* Management of IT Projects of all scales 
* Information and Data Security 

Job Requirements

Team management and leadership (small team) 
* Being able to demonstrate strong prioritisation and decision making skills 
* Being able to demonstrate the ability to meet tight deadlines  
* Experience of information security (preferred but not essential) 
* Demonstrate strong documentation skills and ability to implement strong processes and procedure 
* Multi-site IT experience preferable 

Technical Skills:

* Extensive knowledge of Microsoft Windows Server from 2K3 to 2016 including Active Directory. 
* Extensive knowledge of AWS/Azure/Office 365 cloud platforms
* Some exposure to Linux OS
* Good working knowledge of DNS and general web technologies 
* Good working knowledge of VDi platforms based on Microsoft Remote Desktop.
* Good working knowledge of Microsoft Exchange and/or Office 365.
* Some Microsoft SQL architecture and maintenance knowledge.
* Some knowledge of VMware ESXi platforms.
* Some knowledge of firewalls 
* Exposure to information security techniques such as penetration testing and vulnerability scanning 
* Excellent customer service skills 

Job Role

General Management

Position Level

Manager