Software Technical Support Engineer

  • Anacle Systems Pte Ltd
Full Time Information Technology 0 Year Diploma
D05 Buona Vista, Dover, Clementi New Town, Hong Leong Garden, Pasir Panjang, West Coast

Job Description

• To provide support for Anacle's clients by logging, resolving their technical issues via email, phone and other electronic medium.
• Assist in trouble-shooting and resolution of reported software problems, and escalation to software development team as necessary and follow up until the issues are resolved
• Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Involved in project testing, maintenance, software bug troubleshooting and fixing.

Job Requirements

• At least a Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Computer Science/ Information Systems), or equivalent.
• Strong customer service, interpersonal skills.
• Knowledge of Microsoft .NET, C# and Microsoft SQL Server a big plus.
• Ability to work effectively in a dynamic working environment.

             We regret that only shortlisted candidates will be notified.

Job Role

Information Technology

Position Level

Fresh/entry Level