TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Liaise with Digital team in head office on all eCommerce and mCommerce matters Process digital sales orders in the warehouse using the company ERP system and backend CMS Pack and gift wrap all digital orders Follow precise delivery and shipping instructions to ensure that best delivery service is used depending on weight, volume and value of order Arrange timely delivery orders to customers to specified locations Maintain and collaborate with Digital and Warehouse teams to improve order packing processes to keep costs down while maintaining brand standards Update records and maintain proper filing systems Support the warehouse in day-to-day administrative duties Any other aspect of logistic operations or administrative duties as assigned
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Work closely with headquarters and subsidiaries in the region to drive sales revenues for the business Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions Provide leadership and vision to all functions within the organization including Tea Salon & Boutiques, Corporate Business, PR & Marketing, Warehouse and Central Kitchen. Play a significant role in long-term planning, including an initiative geared toward operational excellence Support efforts in recruitment, training development, accountability and succession of high performing employees Manage and resolve operations issues  in a timely manner as to ensure smooth operations of the Tea Salon & Boutiques Oversee guests support and management of the Tea Salon & Boutiques
TWG Tea Company Pte Ltd
Islandwide
Permanent Apply Now
Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations Responsible for ordering of goods and supplies, receiving and checking of inventory of good and supplies Responsible for offering a friendly and efficient services to all guests Process guests orders to ensure that all items are perpared and serve promptly Assists in setup and clear down of the front and back of Salon & Boutiques operations Ensure food safety regulations are followed as according to NEA's policy To ensure neatness and cleaniness of service ware Promote and sell our range of food and beverage items and products to walk-in customers Perform demonstrations of products attending to customers' needs, complaints and enquiries Handling of cash, POS system and report, ensuring all food an beverage items and products are accounted for To provide guidance, coaching and mentor of new joined service staff
TWG Tea Company Pte Ltd Singapore
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Manage major key corporate account / develop new business with corporate clients Target market by developing, implementing and executing sales action plans and strategies Source for new and appropriate clients Prepare quotation and proposals to clients Monitor sales and follow up with clients Meeting of sales target and boosting sales Project accurate representation of Company to clients Liaise with warehouse and logistic colleagues to ensure timely delivery of goods Liaise with Finance to ensure timely invoicing and payments are received from clients Process purchase and sales orders Prepare periodic reporting
TWG Tea Company Pte Ltd Singapore
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
To assist the Sales department in preparing the Sales Order and other internal documents as required To match customer PO with sales information provided by the Sales department Handle order administration Handling day to day paperwork and Liaising with Finance, Warehousing, 3rd party couriers Support the overall Sales team to achieve its objectives by listening to customer requirements Prepares reports by collecting, analyzing, and summarizing information Maintaining and developing good relationship with existing customers through regular phone contact, emails or their personal contacts Responding to incoming email and phone enquiries
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru Islandwide
Permanent Apply Now
Assist Store Manager in managing the operations of the Salon & Boutiques ensuring daily smooth operations Ensure all staff are meeting the Company grooming standards and mointer all standard of procedures are adhered on daily basis Prepare the Roster on a weekly basis Ensure all service staff are communicated correctly and meeting all established standards of service consistently Responsible for offerings a friendly and efficient services to all guests and attending to customers' needs, complaints and enquires Process guest orders to ensure that all items are prepared and served promptly Direct and coordinate the activities between kitchen and service staff Supervise tea services and catered events, ensuring neatness and cleanliness of service ware Assists in setup and clear down of the front and back of Salon & Boutique operations Ensure food saftey regulations are followed as according to NEA's policy Ensure waste is minimized and properly recorded Handling of cash, POS system and report of take-in-cash when on duty Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for Organise all documentations and reports on shift work on a daily basis Responsible of ordering of stocksm inventory control, and ensure latest products and updated product catalogue are in the Salon & Boutique Have the aesthetics and able to create eye-catching merchandise disply that led the customer through theentire Salon & Boutique
TWG Tea Company Pte Ltd
Islandwide
Permanent Apply Now
Responsible for offering a friendly and efficient services to all guests Process guests orders to ensure that all items are prepared and served promptly Assists in setup and clear down of the front and back of TWG Tea Salons and Boutiques operations Ensure food safety regulations are followed as according to NEA's policy Promote and sell our range of food and beverage items and products to walk-in customers Perform desmonstrations of products Attending to customers' needs and enquires Receiving and checking of inventory of good and suppliers Handling of cash, POS system and report of take-in-cash when on duty
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
To assist the Sales department in preparing the Sales Order and other internal documents as required To match customer PO with sales information provided by the Sales department Handle order administration Liaison with Finance, Warehousing, 3rd party couriers Support the overall Sales team to achieve its objectives Handling day to day paperwork
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Job Summary   The Franchise Manager will have overall leadership responsibility for the franchises owned and operated by the Company. Manage the strategic and operational development and execution for the Company. Ensuring revenue and profit growth, as well as for the effectiveness and efficiency of the franchises' day-to-day operations.   Job Descriptions Set and implement the overall strategy, direction, budget and sales targets for the individual franchises Manage expansion of the franchises, including managing the team for sourcing commercial/retail sites, conducting feasibility studies, leading negotiations for site leasing/acquisition and managing site fit out and opening Ensure the smooth and effective operation and profitability of the franchises, with special attention to: Quality control of products and services delivered Adherence to brand standards and guidelines as per franchise agreements Effective use of technology to enhance company operations and results Oversee the managers in charge of the individual franchises Report and liaise with franchises per franchise agreements Work together with HQ Accounting on monthly basis on financial performance and key operating metrics Maintain up to date on current food franchising trends and industry information
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Assist Chef with creation and preparation of TWG Tea pastries or savoury dishes Ensure that food handling and hygiene regulations are followed in accordance with NEA standards Ensure that quality, quantity, and correctness of food items served and displayed are as per company’s and Chef’s standard recipes Check that quantity and quality of items ordered are received and stored in proper condition Work closely and cooperates with other chefs, superiors, colleagues and subordinates in order to achieve highest possible satisfaction of food items
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Job Summary   To assist with the design, facilitation / co/facilitation of learning and development initiatives that enable employees at all levels to develop relevant competencies that allow them to perform their roles to the standards required at TWG Tea. To instill a sense of pride and passion that enables each employee to become a brand ambassador for TWG Tea.   Job Descriptions Demonstrate ability to facilitate all relevant workshops and initiatives included in the TWG Tea learning and development curriculum to a professional standard (as laid out in the relevant TWG Tea facilitator guides) Ensure that training offered to Corporate Sales partners is facilitated to the same standard as those offered at the Tea Institute Facilitate / Co/Facilitate “Train the Trainer” workshops for any operation employees that are required to deliver practical “on the job” training for TWG Tea Support the Tea Institute team to ensure all employees that attend “Train the Trainer” workshops are evaluated using the correct TWG Tea evaluation tool and that the required standard is reached before the employee is endorsed to facilitate / deliver practical training in the operation Ensure that all competencies developed during TWG Tea training sessions (selling / serving / managing / supervising) are checked using the correct evaluation tool Regularly monitor the standard of training that is facilitated / delivered in all areas of the operation – redirect / coach any individual who does not maintain the TWG Tea facilitating standards    Suggest new topics / ideas for training that will support the operation and ensure that TWG tea is offering learning and development opportunities that support employees in all stages of their journey Maintain active and high level communication with all employees in the business – regularly visit the employees in their workspace to ensure that they feel supported and listened to – share regular feedback with the Tea Institute Team Establishing and maintaining an efficient and effective system that records all learning and development activity Ensure that individual feedback is gained and recorded for all learning and development initiatives that happen at TWG Tea
TWG Tea Company Pte Ltd
Islandwide
Permanent Apply Now
Job Summary   We are looking for an accountable Cashier to process all cash transactions accurately and efficiently in accordance with established policies and procedures.   Job Descriptions Handle cash register, process credit card transactions & POS system at the TWG Tea Salon & Boutique Issuing receipts, refunds or change Attending to customers’ needs and enquiries Responsible for bagging or wrapping merchandise
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Job Summary   Assisting in the planning, creating and implementing TWG Tea marketing strategies, both external and internal. Assist in the development and implementation of support materials and services in the area of marketing.   Primary Relationships   The position reports directly to Marketing Manager and indirectly to the Director of Corporate Communications. Within the organization, this position has primary working relationships with the Director of Corporate Communications, the Marketing and PR staff at TWG Tea headquarters as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position coordinates primarily with mall and department store marketing teams where TWG Tea is a tenant, and any other service providers (event organizers, etc.).   Responsibilities: Assist in the development and execution of creative marketing plans aligned with the corporate strategy and brand image Oversee the planning and production of marketing and related promotional collaterals Oversee preparation of corporate editorial materials Marketing event management: workshops, launch parties, charity events etc. Headline and copy writing as well as editing and proof-reading of digital, marketing, operational and corporate presentation materials; Updating internal staffs, local and international marketing databases; Compiling annual marketing reports and data analysis for all partner and franchise organisations; Assisting marketing team in the development, planning, organisation and global execution of marketing strategies and programs such as consumer workshops, launch parties, charitable events, sponsorships, advertising, tie-ups, etc.; Liaising with digital marketing team regarding relevant information to update mobile application, website and social media content regularly; Ensuring corporate marketing/design guidelines are respected by mall partners, corporate clients, distributors and franchise partners in foreign markets in all marketing materials; Compiling and analysing market trends & proposing new marketing avenues; Liaising with the chefs and franchise support team on seasonal menus and assisting to work with design team on menus globally. Assisting during photo shoots when required.
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
^1 Vacancy for Changi Airport Terminals (T1, T2, T3 and T4) ^1 Vacancy for Central Area   Job Descriptions Responsible for ordering of stocks replenishments at TWG Tea Salon & Boutiques Work closely with the respective Store Managers and Warehouse team for all matters pertaining to stocks ordering, preparation, delivery schedules, receiving of stocks, unpacking and organization of stocks at the outlet Monitor closely and replenish stocks avoiding insufficiencies or excessive suuplies Oversee the receipt of incoming orders, which includes the verification of accuracy, quantities, and distribution, coordinate returns and exchanges Ensure that all TWG Tea Salon & Boutiques have adequate and optimum level of stocks during operations at all times
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
To measure and package goods according to required standards set out by the Company To carry out delivery of our full range of products as assigned to you by your immediate Manager Ensure products are effectively protected from damages during delivery To label and ensure labels are correctly affixed To ensure workplace health, hygiene and safety requirements are met To ensure the safe receipt, storage, retrieval and timely packing and dispatch of goods To assist in the arrangement of goods within the warehouse and organize special requirements for certain stock, such as chilled goods or fragile products To ensure productivity targets are met and maintain computerized administration and automated storage and retrieval systems To report immediately to your immediate superior any problem encountered in the day-to-day operations To assist in other warehousing and/or logistic activities when necessary
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
To measure and package goods according to required standards set out by the Company To label and ensure labels are correctly affixed To ensure workplace health, hygiene and safety requirements are met To ensure the safe receipt, storage, retrieval and timely packing and despatch of goods To assist in the arrangement of goods within the warehouse and organize special requirements for certain stock, such as chilled goods or fragile products To report immediately to your immediate superior any problem encountered in the day-to-day operations To assist in other warehousing and/or logistic activities when necessary
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Working closely with Executive Chef with creation and preparation of pastries / savoury Monitor food purchasing, staffing, food preparation and food inventory in order to control food and labour cost and waste, ensuring adherence to the budget Monitor and evaluate food preparation by observing baking/cooking techniques and tasting results Ensure that food handling and hygiene regulations are followed in accordance with NEA standards Ensure that quality, quantity, and correctness of food items served and displayed are as per company’s and Chef’s standard recipes Manage and train kitchen staff, establish working schedule and assess staff’s performance Responsible for fostering team spirit and relationships within the team in order to create comradery, strong, positive, and supportive working environment Resourcefully solve any issues that arise and seize control of any problematic situation Perform other duties as assigned by management
TWG Tea Company Pte Ltd
D03 Alexandra Road, Queenstown, Tiong Bahru
Permanent Apply Now
Job Summary   Responsible for the accounting operations of the company, including production of periodic financial reports, maintenance of an adequate system of accounting records and comprehensive set of controls and budgets designed to mitigate risk, and to ensure that reported results comply with accounting principles and financial reporting standards .   Responsibilities:   Group Business Planning & Review Review annual budget, quarter plan and monthly plan Tax planning & Compliance   Group Operational Internal Controls Policy & Procedures Work closely with management and internal audit to enhance operational internal control policy and procedures Work closely with IT team to implement POS system and other reporting systems across the group   Group Reporting & Analysis Quarterly results compliance reporting Monthly accounts review Overheads reporting & analysis   Cash Flow Management Monthly and weekly cash flow Liaison with bankers