Ibis Styles Singapore on MacPherson
D13 Macpherson, Potong Pasir,
Permanent Apply Now
Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within                       the company and have the opportunity for career progression in Sales Minimum 1 -2 years of experience in a similar capacity in the hotel industry ADMINISTRATION RESPONSIBILITIES Assist the Director of Sales & Sales Manager in organizing the filing system of the Department. Handling all group booking. Ensuring a well-organized and smooth running sales department. Liaise with clients ensures optimal performance. Ensuring all emails correspondence for the entire sales team (DOS + Sales Mgr) are replied to within the same day; i.e. answer all sales emails during times of the sales team away on sales calls. Assist the Director of Sales & Sales Manager in submitting “M.I.S. Report” to Accor MIS office on a monthly basis Provide the GM with the weekly sales productivity reports Ensure that the stock of stationery items are accounted for and well maintained Assist in the dispatch and collection of correspondence in the Hotel Take minutes of meetings in which he/she attends Providing the group nationality sheet to entire hotel. Work with Reservations, Front Office Coordinate all booking details. Provide information to accounts receivable as they request. Prepare contracts for clients and follow up. Handles all incoming sales telephone calls and action accordingly. Prepare & check all in-coming communication facsimile messages Assist in the packing of materials when required, e.g. Hotel brochures, sales kits etc. Update production reports of Corporate & Travel Agents monthly, quarterly and Yearly Assists the Director of Sales & Sales Manager in issuing Travel Agents Contract Rates and Corporate Agreements to be issued in a timely manner and approved by DOS and GM prior Ensures that all feedback from guests are reviewed and investigated by Director of Sales & Sales Manager, then follow-up action taken Provide reports / analysis for sales as requested by the Revenue Manager.
Ibis Styles Singapore on MacPherson
D13 Macpherson, Potong Pasir,
Full Time Apply Now
At least 1 years of experience in a similar capacity in the hospitality industry   Job Responsibilities: Responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. Professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. To provide efficient and courteous telephone service to guests and callers to create a favorable public image as part of service the hotel has to offer. Have a comprehensive knowledge of the town and what is happening within the city at all times, and to ensure that all guest or caller enquires are met with prompt, informative yet friendly solutions. Ensure that all guests’ queries and requests are attended to in a helpful, professional yet warm and friendly manner.
Ibis Styles Singapore on MacPherson
D13 Macpherson, Potong Pasir,
Full Time Apply Now
At least 1 years of experience in a similar capacity in the hospitality industry Responsibilities   • Responsible for the daily operation and to ensure a consistently high standard of guest service. • Responsible for Information desk activities (including guest queries, information, mail, and messages). • Identify the person to whom he/she is speaking, the subject of the request and direct the guest accordingly   Requirements • A positive attitude • Have an ambition • A strong team player • Well organised • Fast learner • Likes new challenges and can work under pressure • Willing to learn new things • Strong administrative skills • Strong time management • Well-disciplined and can work independently • Hotel experience  is preferred • Friendly and great guest relations skills
Ibis Styles Singapore on MacPherson
D13 Macpherson, Potong Pasir,
Full Time Apply Now
Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression At least 1 years of experience in a similar capacity in the hospitality industry GENERAL MISSION •To collect and review all payment-related documents and initiate creditors’ payment in    Accordance with hotel policies and procedures.   RESPONSIBILITIES AND MEANS •To ensure the legitimacy and accuracy of the account payable ageing balances. •To ensure that the payment process is initiated on a timely basis.   ADMINISTRATIVE RESPONSIBILITIES •To discharge the duties in an effective and efficient manner.
Ibis Styles Singapore on MacPherson
D13 Macpherson, Potong Pasir,
Full Time Apply Now
• Hotel Experience preferred • Hands on person • Handy man with ability to do Electrical , Plumbing and repairs works • Customer service experience and Guest Centric in their behavior • Communicate with guests/customers to resolve maintenance issues. • Good time management skills • Good personal Hygiene and presentation for hotel environment • Good written and verbal communication skills • Willing to work shift work and rotational weekend work • Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, vehicles, energy conservation, and/or general building. • Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
Ibis Styles Singapore on MacPherson
D13 Macpherson, Potong Pasir,
Permanent Apply Now
Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression Hotel Experiance is essential   Are you & do you have: • A positive attitude and Ambitious • A strong team player and well organized • Likes new challenges and can work under pressure • has Duty manager Background and Hotel experiance • Strong administrative and time management skills • Strong skills to manager staff and get the results desired • Have Microsoft computer skills – Word, Excel
Ibis Styles Singapore on MacPherson
D13 Macpherson, Potong Pasir,
Permanent Apply Now
Ibis styles Singapore Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression in Excellence Services. Minimum 1 year of experience in hospitality industry   Key Responsibilities: Handle all Guest Relations and VIP Coordinate loyalty Guest welcome amenities and meet and greet at arrival Take care of all customer request Inspect VIP and organize welcome amenities Assist front office with guest request Being the point of contact for in house guest services Handle Accor customer service online platform Share guest feedback with HOD’s and Staff Handle follow up actions required for all guest feedback Manage all online guest reviews with Accor and online travel agents Engage with social media responses with Guests Training front office and Food & Beverage staff on customer service Initiating new ideas for ongoing customer experience improvements Engaging with guest networking events Participating with Loyalty enrolments and Accor KPI Compliant to Accor KPIs for guest relations and customer service Maintain the integrity of Quality standards and ensure achievement of stated quality objectives Enhance guest experience and to ensure conformance to stated objectives, standards, policies and procedures Facilitate and drive continuous excellence through regular review of key goals and strategies Organize and lead guest recognition programs Liaise regularly with Key Department Managers to coordinate the welcome/farewell of guests to/from the hotel, including VIP, return and long stay guests Review Trip Advisor and Voice of the Guest comments as well as any other social media to ensure brand consistency Lead and assist the Front Office team when necessary Responsible for analyze, planning, coordinating and conducting training needs and training programs in order to enhance the quality of services of employees as well as to improve the performance efficiency of staff. Review training policies, procedures and practice and recommend improvement to management. Assist department heads in the selection and training of department trainers. Develop annual hotel training plans and prepare quarterly reports to management. Oversee on the job training of new employees.