Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
Job Overview The Guest Services Manager is responsible for the management of Bell/Porter functions in accordance with hotel standards, while directing and maintaining service philosophies that guide the Bell/Porter team. Is also responsible for maintaining the acknowledgement and service of all hotel guests.   Key Responsibilities: Overseeing day-to-day Front Office operations Requesting car valets for event days Scheduling of staff Ensuring maximum guest satisfaction Obtaining satisfactory alternative accommodations for guests in the event of the hotel’s inability to accommodate them Working together with the Personal Assistant team on all guest arrangements Maintaining complete knowledge of hotel features and offerings Handling guests complains in accordance with hotel policies and procedures Documenting all guest requests or issues and resolving them promptly Providing guestroom and site inspections Performing any other duties assigned by the Front Office Manager
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
Job Overview The Call Centre Executive is responsible for daily operations of the call centre, ensuring that service is consistent and accordance with establishment standards, such as answering all enquiries with timeliness and proper etiquette.   Key Responsibilities: Accommodating and expediting all telephone and HOTSOS requests Answering telephone calls with proper etiquette and following service protocols Providing callers with accurate information on hotel facilities and services Accepting and recording all guest preference and wake-up call requests Monitoring, sending, and distributing guest faxes Routing callers to requested parties Monitoring telephone system issues Taking in-room dining orders and tray clearances Taking buggy request orders Assisting in emergency situations as the hotel central communication center Handling reservation calls during non-office hours Recording reservations, cancellations and room movements Communicating pertinent guest information to relevant departments/personnel Advising guests of any messages, mail, or faxes received for them Assisting Front Desk, Personal Assistants, Bell staff and Reservations as assigned Providing guestroom and site inspections  
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
Job Overview The Accounts Officer ensures accurate billing, processing, and posting of charges and payments daily, while assisting to maintain proper credit procedures throughout the hotel in accordance with standard policies and procedures.   Key Responsibilities: Documenting all billing instructions with proper supporting correspondence Attending to all payment queries on a timely basis Recording daily cash and cheque collections Ensuring accurate and prompt billing with proper documentation Maintaining accuracy and promptness of all transactions and invoices Processing TA commissions Weekly adjustment of gift certificates Following up on charge-backs and refunds Generating monthly reports Ensuring proper documentation of all transactions Obtaining credit references Collecting outstanding accounts Assisting the accountant and income auditor in their duties Conducting self in a professional manner at all times to reflect the high standards of Capella Hotel Singapore Performing any additional duties as assigned by the Director of Finance
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
Job Overview Technician assists the Senior Technician and Duty Engineers in carrying out the shift duties smoothly. Duties include repairing and maintaining of all areas of the hotel and long stay unit facilities to ensure proper function of Hotel facilities, machinery and equipment. Key Responsibilities Promptly attend to all maintenance requests and resolve the defect. Maintain proper documentation and tracking of reported defects and job completion Attend to defects and breakdown Attend to guests requests on maintenance matters Maintain the hotel facility and related equipment in a safe and efficient manner Maintains maintenance inventory Follow specific procedures in operation drills Protect company assets Protect privacy of guests and colleagues Comply with quality assurance standards
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
The Housekeeping Team Leader supervises work activities of Housekeeping Attendants to ensure clean, orderly, and attractive guest rooms in hotels, public areas and heart of house areas. He/She assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment as well as taking corrective action. He/She will be involved in training junior Housekeeping Attendants.
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
The Food & Beverage Supervisor serves and delivers food and beverage orders, retrieves and serves alcoholic/non-alcoholic beverages and food orders to guests in a courteous and efficient manner. He/She is responsible to ensure guest satisfaction, establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. He/She is to also handle daily team member relations, and encourage problem solving by team members through proper training and empowerment. The Food & Beverage Supervisor will also oversee various sections of Food & Beverage outlet.
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
The Bell Captain supervises bell desk operations. He/She is responsible for welcoming all guests to the hotel as well as bidding them with fond farewell. He/She makes sure all baggage movements are tracked and accounted. The Bell Captain also adheres to hotel standard operating procedures at all times and communicate with Front Desk to increase the efficiency of Bell Desk operations.
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
Job Overview The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.   Key Responsibilities Attend to guests needs in a calm and courteous manner. Handle guests’ inquiries and provide prompt responses and assistance. Promote positive relations with all individuals who come in contact. Maintain confidentiality of all guest information and pertinent hotel data Work cohesively with other departments and co-workers as part of a team. Analyze and resolve problems while exercising good judgment. Be an ambassador to the Hotel at all times, in and outside of one's workplace.
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
The Laundry Attendant is responsible in assisting of team members’ uniforms assignment which involves uniform fitting and alternation as well as handling guests’ laundry and pressing request. He/She will also oversee washing of team members' towel.
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Full Time Apply Now
The Steward is required to maintain the kitchen and surrounding areas in a clean and sanitary manner. He/She assists in cleaning of cutlery, dishware and tableware from a restaurant / banquet after each meal / function.
Capella Hotel, Singapore
D04 Keppel, Harbourfront, Mount Faber, Telok Blangah, Sentosa Island
Permanent Apply Now
The Demi Chef works with Sous Chef and Executive Chef in the purchase and research of all menu items.  The incumbent plans, prepares, sets up and provides quality service in all areas of production of food for all day dining service such as breakfast, lunch, dinner services, Sunday brunch, and promotional events.  The Chef de Partie is responsible for ensuring all preparation is done and ready for meal service, that team follow established recipe and plating guide provided to exact specification, and maintaining and contributing to a positive work environment.   Key Responsibilities: Prepare variety of meats, seafood, poultry, vegetables for cooking in broilers, ovens, grills, fryers and variety of other equipment Stock and maintain sufficient levels of food products to assure smooth service Follow proper plate presentation and garnish set up for all dishes Work in any assigned section within the kitchen Check produce to ensure stock arrives according to order sheet Prevent food spoilage by checking daily for all incoming and outgoing food items Observe and ensure proper food hygiene standards & grooming are practised at all times by cooks Supervise cooks to ensure their sections are well maintained Assist in the controlling food and labour cost. Plan daily food activities Ensure all guests requests are met and of high standards Report any defects to supervisor in-charge