Tru-Marine Pte Ltd
Job Purpose Delight customers with great experience in handling enquiries, preparing quotations and invoices. Co-ordinate prompt and effective responses to customer’s enquiries, request for quotation and invoices. Detailed Duties and Responsibilities Keep tap of pricing of competitors so that our pricing is continually adjusted in consultation with Management to market pricing changes Responsible for creating and sustaining the Quotation Service experience with speed and accuracy Keep track of the pain and delight of key customers and drive great service experience for customers. Develop and maintain good relationship with key suppliers, principals and partners to get priority in prompt quotation and speedy delivery. Work with colleagues in other departments such as Sales, Operations, Procurement, and Technical to co-ordinate order fulfilment effectively Prepare invoicing promptly and where needed, work with Sales Team to influence early payment or partial payment. Prepare KPI Performance report Responsible for resolving ad-hoc problems within the scope of quotation, order fulfilment and invoicing. Materials / Assets Responsibilities: Develop relationship with principals and key suppliers for urgent response on request. Other Responsibilities: Working together with Sales Team, jointly responsible for overviewing order fulfilment, and responding to incidents and work / material changes during the job. Problem Solving and Challenges in Work Problem Urgent request of overhaul-repair jobs involving spares that are not ex-stock Way to resolve the problem: Foster close relationship with principals and key suppliers for speedy response Need to work outside office hours at times (1-2 times a week) to get quotation and delivery confirmation.