Oldtown Singapore Pte Ltd
Job Summary: To take charge the overall quality performance of OLDTOWN SINGAPORE outlets by conducting R.O.S.E Audit and to ensure all outlets are adhere to OLDTOWN SINGAPORE standards. To handle all OLDTOWN SINGAPORE HALAL matters. To assist in the overall products development. Key responsibilities and accountabilities: R.O.S.E. AUDIT To take charge all matters pertaining to overall quality assurance and control program. To conduct, review and update Restaurant Operating Standard Evaluation (R.O.S.E) program in bi-monthly basis. To ensure proper implementation and execution of OLDTOWN Standard Operating Procedures and other quality measures that set by the management and take necessary action to communicate/advice according to SOP. Aware on the outlet problems and provide fair judgment to properly assess, coach and communicate the R.O.S.E result to the Manager on Duty. To prepare bi-monthly reports and for operation team to follow up with the corrective action. To ensure all documents are made correctly with full integrity and filed. To schedule, monitor and perform proper time management in ensuring consistent follow up within specific time interval base on individual outlet performance. To oversee the supplier audit and performance. HALAL LIAISON To be responsible for the application & renewal of Halal Certification. To ensure compliance with Singapore MUIS Halal Quality Management System (HALMQ) To be responsible for Halal training requirements and updating the certificate for raw materials. To conduct pre-& post-certification internal audits to ensure that all OLDTOWN SINGAPORE Outlets and out-sourced Central Kitchen comply with MUIS Halal certification requirements. To liaise with MUIS officials for all MUIS matter FOOD DEVELOPMENT To assist on all matters pertaining to the overall food development process. To assist in market or competitor survey and to develop on new products range based on the survey. To assist in new products development for nationwide OLDTOWN SINGAPORE outlets or Local Store Marketing (LSM) program. To assist in the execution of New Product Launching. These include preparing new product tasting for NPL Committee (Singapore) To assist in the development of SOPs and manuals for news products, tools & equipment. To assist in review and update of OLDTOWN SOPs as and when required. To maintain update records of work activities, e.g. product specification. To assist in monitoring of the overall performance of New Product Launching and OLDTOWN Menu and recommend necessary changes to improve on the products. To assist marketing department in the preparation of products for menu product photo shooting. To assist in complaint relating to product quality raised by outlets or consumers. He/she must analyze & establish corrective/preventive action for the complaint and communication with operation department.